CQC Registration & Our Key Policies
clients and families can expect from us. Everything on this page reflects our genuine commitment to safe, accountable, and ethical care.
The Care Quality Commission (CQC)
The Five CQC Quality Domains
Here is what each means — and how we address it at Choice Help Care.
Safe
Effective
Caring
Responsive
Well-Led
Policies That Govern How We Work
Full policy documents are available on request.
Choice Help Care is committed to protecting all adults in its care from abuse, neglect, and exploitation. All staff receive mandatory safeguarding training and are required to report any concerns without delay. We follow the Care Act 2014 safeguarding framework and work with local authority safeguarding teams where required. Any safeguarding concern is treated with the utmost seriousness and responded to immediately.
We handle all personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Client and staff data is collected only for legitimate care and business purposes, stored securely, and never shared with third parties without explicit consent. Individuals have the right to access their data, request corrections, and withdraw consent at any time. Our full Privacy Notice is available on request or by contacting info@choicehelpcare.co.uk.
Choice Help Care is committed to providing services to all individuals without discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation — the nine protected characteristics under the Equality Act 2010. We celebrate diversity in our team and our client base, and actively work to ensure our services are accessible and inclusive for everyone.
We operate in line with the Mental Capacity Act 2005. We assume that all individuals have capacity to make their own decisions unless otherwise assessed. Where capacity may be in question, we follow the Act’s five principles and involve the appropriate individuals — family members, advocates, or healthcare professionals — in decision-making. Informed consent is obtained before all care interventions, and is documented in the care plan.
The safety of our clients, carers, and all individuals we work with is paramount. We conduct risk assessments for all client environments, provide appropriate training in moving and handling, infection control, and lone working safety, and maintain up-to-date insurance, incident reporting, and emergency procedures. All accidents, incidents, and near-misses are recorded, investigated, and used to improve practice.
We maintain a clear and accessible whistleblowing policy to ensure that any staff member who has concerns about unsafe practice, abuse, or misconduct can raise them without fear of detriment or victimisation. We actively encourage a culture of openness and transparency, in line with the Public Interest Disclosure Act 1998. Concerns can be raised internally with the Registered Manager, or externally with the CQC if appropriate.
Every person we support has the right to be treated with dignity, respect, and courtesy at all times. This policy sets out our expectations of all staff in relation to how they communicate, deliver care, and represent Choice Help Care in clients’ homes and in the community. Any breach of dignity standards is treated as a serious matter and addressed through our disciplinary process.
Your Rights as a Client or Family Member
has clear rights that we are legally and ethically obligated to uphold.
Right to a Care Plan
Right to Be Heard
Right to Privacy
Right to Dignity
Right to Make Decisions
Right to Stop Care
Our Complaints Process
1
2
3
4
Contact Us to Raise a Concern
If you’re not satisfied with our response, you may contact:
Care Quality Commission (CQC):
cqc.org.uk
Local Government & Social Care Ombudsman:
lgo.org.uk
Healthwatch:
healthwatch.co.uk
Care That Is Safe, Accountable & Fully Compliant
commitment are the foundation of everything we do.